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Refund Policy

Excerpted from our cancellation policy; updated 10/07/2019:

To request a refund, click “Help & Guidance” at the top right of Cc when you log in. Then click “Ask us a question” and use that form to send us a refund request. In your refund request, please tell us:

  • Your first name, last name, and email address
  • The date and amount for the charge that you think should be refunded
  • Why you think the charge should be refunded.

Requesting a refund does not guarantee that we will process the refund. However, we normally are willing to process refunds if:

  • You canceled your subscription up to 24 hours after your last charge was processed. Updated 10/07/2019
  • You had asked us to cancel your subscription for you within 24 hours of your last charge and we were unable to process that request in time.

If you request a refund after paying for an entire year of Cc Pro up front, we will generally be happy to issue a prorated refund, even if your request falls outside of the 24-hour window. If we issue that refund, we will:

  • Divide your charge by 12 months.
  • Multiply that amount by the number of full calendar months that you will not have Cc Pro (calculated as of the date of the refund request).
  • Refund you the resulting amount.

It is impossible to upgrade to Cc Pro without entering your credit card number and confirming that you will be charged after your 30-day free trial is over, so we will not process a refund if:

  • You claim you did not enter your credit card number when upgrading to Cc Pro.
  • You claim that you did not realize Cc Pro was a paid subscription service.”

For questions about these or any Common Curriculum terms or policies, email us at

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